On 12/18/, the business filed for reorganization under Chapter 11 of the federal Bankruptcy Act, case# bkDPC. This permits the business to continue to operate with court. Dec 19, · The RoomStore files for bankruptcy protection. By: abccom staff Posted at PM, Dec 19, and last updated A well-known Valley store has filed for bankruptcy. The RoomStore chain of furniture outlets said it's now issuing some customer refunds and working to fulfill orders after a bankruptcy filing last week in Arizona, with a top executive saying he.
However, on December 18, , that company filed for Chapter 11 bankruptcy. Continued effects of the real estate bubble and increased competition among furniture retailers in the Phoenix area were cited as reasons for the bankruptcy. Private investment company Oak Point Partners acquired the remnant assets, consisting of any known and unknown assets that weren't previously administered, from the RoomStore, Inc. Bankruptcy Estate on August 28, From Wikipedia, the free encyclopedia. This article needs additional citations for verification.
Please help improve this article by adding citations to reliable sources. Unsourced material may be challenged and removed. Arizona Republic. BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. As a matter of policy, BBB does not endorse any product, service or business.
BBB reports on known marketplace practices. Phoenix, AZ Current Alerts For This Business. Out of Business :. According to information in BBB files, this business is no longer in business. Bankruptcy :. This permits the business to continue to operate with court supervision while developing a plan of reorganization. Those with monetary claims against the business are advised to obtain a Proof of Claim form by writing to IN…. The Roomstore - Poor Experience.
I called 3 days before a delivery to postpone it because I had a death in the family. I notified the rep on the phone of the death. They refused to reschedule the delivery. They gave my order to someone else. I could not get my order for 45 days after. I cancelled it and went somewhere else. If you need to reschedule they will not do it. Go somewhere else for your furniture. Reason of review Poor customer service. Sales man lied about the price and what i would be getting with my living room set.
When they delivered my living room set. It was two different colors and missing pieces. I was told one thing and told if i want it i had to pay additional cost.
I need other items but it wont be from here i will take my business elsewhere. Also poor customer service!!!! Location Wickliffe, Ohio. The Roomstore - Warranty. Bought a mattress 4 years ago from the Roomstore. The mattress warrant is for 10 years.
I called the warranty department 4 months ago because the mattress is sagging and lost all its firmness. They sent an employee to look at it and he said it was sagging and the firmness was not there. I asked if they repaired the mattress and he said no, they replace it. I was to receive confirmation within 1 - 2 weeks. The main reason I bought the mattress was because of its firmness.
This individual said to call back in 5 months to recheck the mattress, but as we now know, the store filed for bankruptcy. I will contact the company that manufactured the mattress and see what they have to say.
What a bunch of BS. Anonymous PissedConsumer Nov 17, Location Gilbert, Arizona. Pissed Consumer Your trust is our top priority. The Roomstore Complaint. There are a number of defects in the set which The Roomstore refuses to do anything about due to being in BK since I didn't find them until after the delivery personnel left.
Their invoices are stamped "All sales are final". Also, I got screwed on the "sale" price. I asked the manufacture what the mfg. Bottom line, watch out for The Roomstore. They may have been a legitimate company but they're truly shysters now. Location Prescott, Arizona. Preferred solution Let the company propose a solution.
Jan 24, Leaann of Avondale, AZ. The Roomstore - Good but bad. Rating Details Customer service. Diversity of Products or Services. I had a good experience with Heath the sales person however, warranty which I still have paid for Are warranties being honored or not! If not, I hope for the reimbursement, because the salesperson said if your furniture breaks or gets scratched you can replace it or call for the warranty to be replaced!!
So, I said ok because I have dogs. So, do I get my leftover warranty I purchased money back? OR will they still come o the 13th of this month!! I called and no one knows anything other than refer to website.
We shall see Comment Helpful 0 Not helpful 2. Anonymous PissedConsumer Feb 15, Did they ever come out? I'm having the same issue. Location Avondale, Arizona. Pros Salesperson heath. Cons Furniture quality. Reason of review terrible recliner and scratches on my sectional after less than a year. Today is January 8, and I was supposed to be having a seat replaced in the leather recliner I purchased from the Room Store.
Came with a 5 year warranty! Started back in about June or July of Contacted them to explain what was going on and a representative of the company came out to visually view the chair.
It was definitely a problem according to them and it would take about 6 - 8 weeks to get the replacement seat in. Okay no problem. In October, we contacted them to discuss the matter, told the parts had not coming yet. In December recalled and told that the part had come in and they were sorry no one had contacted us. Then gave me a number to the place that was to do the repairs, however they no longer did business with the Room Store. Called back told sorry they could schedule the local technician to come out and make the repair then scheduled it for January 4, I received a call just before Christmas saying they would have to reschedule for January 22, I explained that would be unacceptable, was placed on hold then told it would be done on January 8, On January 7, received a call from the Room Store Customer Service stating they would be at my home between and am.
It was after 12 noon when I contacted the Room Store Customer Service line and was asked to be put on hold so the technician could be contacted. When they returned I was told the technician was sent to Prescott Arizona and they would not be at my home, the appointment would again have to be rescheduled, that's all they could do.
I explained again it was unacceptable. Their response "It's the best we can do" I stated it was not the best I could do and asked to speak to their Manager.
The operator told me she got that response from her manage-- or director of customer service. I asked to be connected with him or her. Now the real slap in the face. I get a guy on the phone who identifies himself as "Tim".